Effective Date:  05/27/2024

1. Introduction

Welcome to FromLead, a service provided by Ash + Lake Inc. (“we”, “us”, or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

 

2. Company Information

• Full Legal Name: Ash + Lake Inc.
• Address: 4473-285 Taunton Rd E, Oshawa, Ontario
• Contact Email: privacy@connect.ashandlake.com
• Phone Number: 289-272-7202

 

3. Data Collection

Types of Data Collected:

• Personal Data: We collect personal data that you provide to us, including your name, email address, payment information, and company information. This data is essential for us to provide and improve our services.
• Non-Personal Data: We may collect non-personal data about you whenever you interact with our website. Non-personal data may include your browser type, device type, IP address, and other technical information.

Collection Methods:

• Forms: We collect personal data through forms you fill out on our website, including when you sign up for our services, request information, or participate in surveys.
• Cookies: We use cookies and similar tracking technologies to collect information about your interaction with our website. Cookies help us understand your preferences and improve your user experience.

 

4. Purpose of Data Collection

We use the collected data for various purposes, including:

• Providing Services: To deliver the services you request, including customer support and account management.
• Marketing: To send you promotional materials, newsletters, and other information that may be of interest to you, with your consent.
• Product Development: To analyze and improve our services and develop new features and products.

 

5. Data Sharing

We respect your privacy and do not sell your personal data to third parties. We may share your data with trusted partners only for the purposes outlined below:

• Service Providers: We may share your data with third-party service providers who assist us in delivering our services, such as payment processors and email service providers. These partners are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

 

6. User Control and Choices

You have the right to access, update, and delete your personal data. You can exercise these rights by contacting us at privacy@connect.ashandlake.com. Additionally, you can manage your cookie preferences through your browser settings.

 

7. Data Protection

We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use encryption to protect sensitive information transmitted online.
• Access Controls: We restrict access to your personal data to authorized personnel only, who are required to maintain the confidentiality of your information.
• Regular Audits: We conduct regular audits of our security practices to ensure the ongoing protection of your data.

 

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your data, we will securely delete or anonymize it.

 

9. Legal Compliance

We comply with all applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR). Our legal bases for processing your personal data include your consent, the fulfillment of our contractual obligations to you, and our legitimate business interests.

 

10. Cookies and Tracking

Our website uses cookies and other tracking technologies to enhance your experience and gather information about how you use our services. Cookies help us:

• Understand your preferences and tailor our content to your interests.
• Improve website performance and functionality.
• Analyze website traffic and user behavior.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

 

11. Third-Party Links

Our service may include links to third-party websites. Please be aware that we are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party websites you visit. We do not control the content or updates of these sites and are not liable for any information they may collect.

 

12. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by email and by posting the new Privacy Policy on our website. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

 

13. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@connect.ashandlake.com
• Address: 4473-285 Taunton Rd E, Oshawa, Ontario
• Phone Number: 289-272-7202

 

14. Additional Information

We are committed to protecting your privacy and ensuring the security of your personal data. If you have any specific concerns or require further information, please do not hesitate to contact us.