WE ARE LOOKING FOR A
Customer Support Specialist
Job details
Job type
Full-time
Permanent
Team
Customer Support
Location
Remote, Canada
Salary
$48k – $60k
Job details
Job type
Full-time
Permanent
Team
Customer Support
Location
Remote, Canada
Salary
$48k – $60k
A Customer Support Specialist is a dedicated professional focused on delivering excellent service, resolving issues efficiently, and ensuring customers have a seamless experience with FromLead’s platform. This role is critical in building trust and long-term relationships with our users.
Tasks:
- Respond promptly to customer inquiries via email, chat, and phone.
- Troubleshoot and resolve customer issues related to FromLead's platform and services.
- Guide users through setup, features, and best practices for using the platform effectively.
- Escalate technical issues to the appropriate team and follow up to ensure resolution.
- Monitor and manage customer feedback, identifying trends to suggest improvements.
- Document and update support tickets with accurate, clear, and concise information.
- Assist in creating and maintaining a knowledge base and FAQs for self-service support.
- Participate in onboarding and training sessions to improve customer familiarity with the platform.
- Collaborate with other departments to relay customer insights and contribute to product development.
Requirements:
- Previous experience in a customer support or related role.
- Strong written and verbal communication skills with a friendly, professional demeanor.
- Ability to troubleshoot technical issues and guide customers effectively.
- Comfortable learning and explaining new technologies.
- Familiarity with customer support tools and ticketing systems is a plus.
- Exceptional organizational skills and attention to detail.
- Ability to manage multiple tasks and prioritize under pressure.
- A proactive attitude, with a willingness to go above and beyond for customers.
- Experience with CRM or SaaS platforms is highly advantageous.
- High school diploma or equivalent; a relevant degree or certification is a plus.
Benefits:
Competitive salary
Flexible Work Schedule
Work from Anywhere
Technology Stipend
Learning Allowance
Wellness Stipend
Generous PTO
Global Holidays
Career Growth Opportunities
Wellness Days
Recognition & Rewards
Medical Benefits
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