WE ARE LOOKING FOR A

Client Success Manager

Job details

Job type
Full-time Permanent
Team
Customer Support
Location
Remote, Canada
Salary
$60k - $75k

Job details

Job type
Full-time Permanent
Team
Customer Support
Location
Remote, Canada
Salary
$60k - $75k

The Client Success Manager acts as the primary point of contact for FromLead’s clients, ensuring they achieve their goals and derive maximum value from the platform. This role focuses on building strong relationships, providing proactive support, and driving customer satisfaction and retention.

Tasks:

  • Act as the primary advocate for clients, understanding their needs and goals.
  • Onboard new clients, ensuring a smooth and positive start with FromLead’s platform.
  • Provide regular check-ins and performance reviews to ensure clients are satisfied and using the platform effectively.
  • Develop customized strategies to help clients achieve their business objectives.
  • Troubleshoot and resolve client issues, coordinating with technical support or other teams as needed.
  • Monitor client usage and identify opportunities for upselling or cross-selling additional services.
  • Collaborate with the sales and marketing teams to align on client growth strategies.
  • Create and maintain comprehensive client records in the CRM system.
  • Advocate for clients internally by sharing feedback and suggestions with product and development teams.
  • Conduct training sessions and webinars to educate clients on platform features and best practices.

Requirements:

  • Previous experience in a client-facing role, such as account management, customer success, or support, preferably in a SaaS environment.
  • Exceptional interpersonal and communication skills, with a customer-centric approach.
  • Strong problem-solving skills and the ability to think proactively.
  • Familiarity with CRM tools (e.g., HubSpot, Salesforce) and analytics platforms.
  • Ability to manage multiple clients and prioritize tasks effectively.
  • A strategic mindset with a focus on driving results and client satisfaction.
  • Experience conducting client training sessions or workshops.
  • Bachelor’s degree in business, communications, or a related field is preferred.
  • Knowledge of digital marketing or SaaS platforms is a strong advantage.

Benefits:

Competitive salary
Flexible Work Schedule
Work from Anywhere
Technology Stipend
Learning Allowance
Wellness Stipend
Generous PTO
Global Holidays
Career Growth Opportunities
Wellness Days
Recognition & Rewards
Medical Benefits

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